frequently asked questions
Thanks for stopping by! All (or most) of your questions about my services are outlined here. If you haven’t found what you’re looking for, please go to our email us at firstname.lastname@example.org and we will get back to you as soon as possible.
" How do i book online?"
You can visit the 'APPOINTMENTS' tab above here or via facebook. All bookings have a non refundable $30 deposit that will hold your booking. Any cancellations or rescheduling of your appointment within 48 hours of your appointment will void your deposit. If you need to reschedule your appointment, please email email@example.com.
"It’s my first time visiting and I have nails done from another salon, can you infill them with you?"
Definitely a question I get asked a lot. Unfortunately I do not infill other salon/nail tech’s work due to chemical imbalances that can cause lifting, breakages or other issues. I recommend with all first time clients looking at applying acrylic extensions to book with me to have them removed properly. (Please do not rip or bite them off as you’re causing further damage to your natural nails!)
"What is the difference between MMA (Methyl methacrylate) and EMA (Ethyl methacrylate)?"
Most salons based in shopping centres use MMA acrylic, which can cause all kinds of problems. MMA is not recommended for use in acrylic nail products, as it is too hard (like concrete) and can tear the nail off the finger easily. The odor can also cause lightheadedness and dizziness.
EMA is the safer alternative for extensions however does come with a higher price tag. It is more flexible, easier to remove and has less odor and less prone to cause reactions generally caused by MMA.
"Do you offer extensions with tips?"
Yes, however I prefer to sculpt extensions rather than use tips as they are tailored to each and every nail. Nail tips can feel more heavy, tight and bulky. They do take longer than applying tips, however the final set will look more natural and feel much lighter. (As I always say: quality over quantity)
"What is a Gel Extension?"
We use high quality flexi tips that is applied over the entire nail. All appointments include removal of your old gel extensions and a new set is applied.
"How often should I come in for an infill?"
I would recommend you visit every 2-3 weeks depending on how fast or slow your nails grow. Any sets that are older than 5 weeks will be classified and charged as a full set.
"What is an IBX Nail Treatment?"
With natural nail services, I include the IBX Nail Strengthening Gel to maintain strong nails underneath the gel polish. It works by penetrating into the nail plate to improve the nail plates integrity and assists with growth and strength.
The IBX Nail Repair Gel can be added to Gel Manicures and is used to repair severe nail damage to set the stage for growth. It also toughens the upper layers of the nail plate and to give a smoother surface for your gel manicures.
"Do you offer SNS?"
I do not use the brand 'sns' or provide the dipping method in any service. If you are looking for a thinner and natural alternative, please book in for an 'Overlay on Natural Nails'..
"Do you use Shellac?"
I do not use the brand ‘Shellac’, though I do use ‘gel polish’. The term you are searching for is a ‘Gel Manicure’, which is a similar process and has the same length of wear. Shellac is to gel polish as BandAid is to adhesive bandages.
"How is your nail art charged?"
I have different options for nail art that depends on how many nails you want art on. The starting price is $15 and can range up to $40. However, If you are looking to really take it up a notch and have characters hand drawn or sculpted, please email us your design for a separate quote. If you are unsure as to how long your desired design may take, feel free to contact me and we can make sure we have time for your masterpiece.
"How early should I book my appointments?"
If you know what day and time you need your nails done, it is best to book in as soon as you find out, as your appointments are not guaranteed without a deposit.
"Are children allowed in the salon?"
Unfortunately as there is a lot of chemicals and tools in the salon, I have applied a STRICT NO BABY/CHILD POLICY as damages and injury can occur. Apart from fiddly hands, babies and children can cause distractions where you may need to attend to your child and this time wasted is not accounted for. Apologies for the inconvenience.
"what is your cancellation/reschedule policy?"
If you choose to cancel or reschedule your appointment within 48 hours of your appointment, you will automatically forfeit the deposit paid ($30 deposit). If you require to reschedule or cancel your appointment before the 48 hours, your booking fee will be carried over to the new booking day/time. If you do not pay the booking fee, your appointment will not be confirmed. Please email firstname.lastname@example.org to cancel or reschedule your appointment.
See you soon!